FAQ

We think ice cream is the sweet & simple answer to lots of life’s questions

but these might help, too.

General

  • All Genuine ice cream and treats are made by hand, here in Bozeman. Almost every ingredient is made from scratch in our kitchen on the west side of town.

  • We are located at 605 W. Peach St, Unit 101. You can also find our ice cream in restaurants and stores around Bozeman and in grocery stores and markets across Montana (visit Our Ice Cream page to learn more).

  • We opened up our first seasonal scoop location in 2018, then transitioned into our first year round location in 2020.

  • We do! You can find us serving up fresh scoops at 605 W. Peach St, Unit 101.

  • We have 8 flavors that you can find in grocery stores in Montana and Wyoming.

    • Milk and Cookies

    • Vanilla

    • Chocolate

    • Honey Lavender

    • Raspberry

    • Peanut Butter Chocolate Chunk

    • Salted Caramel

    • Huckleberry

  • Genuine Ice Cream handcrafts small batch ice creams using only the highest quality ingredients and a whole ton of love in each pint. We do not use any artificial ingredients or colors. Our ice cream is considered a super premium ice cream, meaning that we have a higher milk fat content. This milk fat is what provides the ultra creamy texture that we all love. Being based out of Bozeman, MT is something that we hold close to our hearts. Our flavors are inspired by the Montana lifestyle and scenery. Even if you are not from Montana, you can pick up subtle notes on our packaging that are sure to leave you planning a trip to come visit. Buying Genuine Ice Cream also gives back to the community, as we are a 2% for Conservation certified business.

Our Ice Cream

  • We hold 19 flavors at a time at our shop. We have seven standard flavors that you can expect each time you come in. These flavors are Vanilla, Chocolate, Milk & Cookies, Salted Caramel, Honey Lavender, Strawberry, Huckleberry, and a dairy-free, coconut-based option. The other 12 flavors rotate almost daily. You could come in at one time, then come back an hour later and our menu could look totally different. We pull from roughly 65 flavors for our rotating flavors to keep you on your toes and trying something new each time you come in! Take a look at Our Menu page to see what we may be scooping up!

  • Yes! We have a delicious dairy free ice cream that is coconut cream based. This flavor rotates regularly so stop in to see what we're serving up. We also offer a variety of vegan fruit sorbets.

  • We do everything we can to avoid cross contamination but we do not have an allergen free kitchen. We make products containing milk, eggs, peanuts, tree nuts, gluten and soy in our production kitchen.

  • We recommend enjoying your pint within two weeks of opening it. To keep your ice cream as fresh as possible, we also recommend placing a small sheet of wax paper or plastic wrap against the ice cream to prevent any frost from growing.

  • Yes. All of our stabilizers are plant based and used sparingly to keep that creamy texture we all love. Guar gum is a vegetable gum from a legume called guar beans. Locust bean gum comes from the seeds of the carob plant. Carrageenan is extracted from red edible seaweeds.

  • No, sugar is an important component of keeping our ice cream soft and creamy.

  • Yes, our ice cream is inherently gluten free so any flavors without cookies, cakes, etc are gluten free.

Events & Catering

  • Yes! To place an order please fill out the special orders form on our contact page, and we’ll get in touch to confirm your order. Please order at least seven days in advance.

  • Yes, we offer catering services from our ice cream cart and our ice cream truck. Check out our events & catering page for more details.

  • A 3 gallon ice cream tub serves roughly 50 five ounce servings, which is equal to our classic scoop size.

  • Yes! We ask for a minimum of four weeks notice for custom flavors. Custom flavor orders are subject to a price increase. Just ask about it when ordering.

  • Fill out the special orders form on our website or send a direct email to orders@genuineicecream.com. Please include in your email the date that you would like to pick up your order, the flavors of ice cream, and any allergens that we need to be aware of.

Wholesale

  • We sell in pints (16 ounce), minis (3.5 ounce) and tubs (3 gallon). Check out our wholesale page to get in touch about wholesale options.

  • Yes! We deliver locally in the Bozeman area and use Quality Foods Distributing to get our products across the state.

  • Yes, we’re happy to work with you to create a custom flavor in tubs. Depending on the complexity, there may be fees associated with developing a custom flavor and we have minimum orders for custom flavors. We cannot do custom flavors in pints or mini cups due to labeling requirements.

  • Fill out the form below and Ellie will get in touch with details on getting your account set up and placing your first order.

Partnerships & Donations

  • Please fill out the form on our Giving Back page. We try our best to give back where we can, but we simply cannot say yes to everyone. There are a lot of wonderful requests, and we need a bit of time to go through them, so please know it may take up to two weeks for us to get back to you.

  • We are always partnering with local businesses. We create flavors and are happy to provide donations to organizations that share the same values that we do. In addition to partnerships, we are a 2% for Conservation certified business.

  • This certification means that we donate 1% of our sales to organizations that support conservation efforts and volunteer 1% of our time to organizations that do the same. We focus our time and money in the Gallatin Valley as much as possible.