FAQ
Illustration of Deer in a field snowing seasalt

We think ice cream is the sweet & simple answer to lots of life’s questions

but these might help, too.

FAQs

General

Where do you make your ice cream?

All Genuine ice cream and treats are made by hand, here in Bozeman. Almost every ingredient is made from scratch in our kitchen on the west side of town.

Where can I find your ice cream?

We had a flagship shop at 411 W. Main Street in Bozeman, but due to a redevelopment project we were forced to relocate. While we search for our new home, you can still contact us for all your favorite flavors. You can also find our ice cream in restaurants and stores around Bozeman and in grocery stores and markets across Montana (visit Our Ice Cream page to learn more).

When did you first open?

We opened up our first seasonal scoop location in 2018, then transitioned into our first year round location in 2020.

Do you have a retail location?

We’re looking for a new permanent retail location, but until we find our new home, Genuine Ice Cream, will be available in stores across Montana and by contacting us directly at our production kitchen.

What flavors are in local grocery stores?

We have 7 flavors that you can find in grocery stores in Montana and Wyoming.
• Milk and Cookies
• Vanilla
• Chocolate
• Honey Lavender
• Raspberry
• Peanut Butter Chocolate Chunk
• Salted Caramel

What makes Genuine Ice Cream special?

Genuine Ice Cream handcrafts small batch ice creams using only the highest quality ingredients and a whole ton of love in each pint. We do not use any artificial ingredients or colors. Our ice cream is considered a super premium ice cream, meaning that we have a higher milk fat content. This milk fat is what provides the ultra creamy texture that we all love. Being based out of Bozeman, MT is something that we hold close to our hearts. Our flavors are inspired by the Montana lifestyle and scenery. Even if you are not from Montana, you can pick up subtle notes on our packaging that are sure to leave you planning a trip to come visit. Buying Genuine Ice Cream also gives back to the community, as we are a 2% for Conservation certified business.

Our Ice Cream

Where can I see a list of what flavors you currently have?

We do not post our flavors anywhere due to the way we rotate them. We hold 20 flavors at a time at our shop.*  We have six standard flavors that you can expect each time you come in.  These flavors are Vanilla, Chocolate, Milk & Cookies, Salted Caramel, Strawberry, and a dairy-free sorbet. The other 14 flavors rotate almost daily.  You could come in at one time, then come back an hour later and our menu could look totally different. We pull from roughly 65 flavors for our rotating flavors to keep you on your toes and trying something new each time you come in! * Please note: due to a redevelopment project, our retail space is temporarily closed until we find a new location. Stay tuned!

Do you have any dairy-free options?

Yes! We have a delicious dairy free ice cream made from coconut milk. Our dairy free ice cream is available in coconut and blackberry! We also offer a variety of vegan fruit  sorbets.

I have an allergy, can I safely eat your ice cream?

We do everything we can to avoid cross contamination but we do not have an allergen free kitchen. We make products containing milk, eggs, peanuts, tree nuts, gluten and soy in our production kitchen.

How long after I open a pint is the ice cream still good to eat?

We recommend enjoying your pint within two weeks of opening it. To keep your ice cream as fresh as possible, we also recommend placing a small sheet of wax paper or plastic wrap against the ice cream to prevent any frost from growing.

Do you use stabilizers in your ice cream?

Yes. All of our stabilizers are plant based and used sparingly to keep that creamy texture we all love. Guar gum is a vegetable gum from a legume called guar beans. Locust bean gum comes from the seeds of the carob plant. Carrageenan is extracted from red edible seaweeds.

Do you make anything sugar free?

No, sugar is an important component of keeping our ice cream soft and creamy.

Are any of your flavors gluten free?

Yes, our ice cream is inherently gluten free so any flavors without cookies, cakes, etc are gluten free.

Where do you source your dairy from?

Our dairy comes from Meadow Gold out of Great Falls. All the milk in our ice creams is sourced from Montana.

Events & Catering

Do you make ice cream cakes?

Yes! To place an order please fill out the special orders form on our contact page, and we’ll get in touch to confirm your order. Please order at least seven days in advance.

Do you cater weddings/events?

Yes, we offer catering services from our ice cream cart and our ice cream truck. Check out our events & catering page for more details.

How many people does a 3 gallon ice cream tub serve?

A 3 gallon ice cream tub serves roughly 50 five ounce servings, which is equal to our classic scoop size.

Can I special order a custom flavor?

Yes! We ask for a minimum of four weeks notice for custom flavors. Custom flavor orders are subject to a price increase. Just ask about it when ordering.

How do I place a special order for cakes, pies, tubs or pints?

Fill out the special orders form on our website or send a direct email to orders@genuineicecream.com. Please include in your email the date that you would like to pick up your order, the flavors of ice cream, and any allergens that we need to be aware of.

Wholesale

How can I sell your ice cream in my store or restaurant?

We sell in pints (16 ounce), minis (3.5 ounce) and tubs (3 gallon). Check out our wholesale page to get in touch about wholesale options.

Partnerships / Donations

Who can I contact about a donation request?

Please fill out the form on our contact page.  We try our best to give back where we can, but we simply cannot say yes to everyone. There are a lot of wonderful requests, and we need a bit of time to go through them, so please know it may take up to two weeks for us to get back to you.

What is Genuine Ice Cream doing to support the community?

We are always partnering with local businesses. We create flavors and are happy to provide donations to organizations that share the same values that we do. In addition to partnerships, we are a 2% for Conservation certified business.

What does it mean to be 2% for Conservation certified?

This certification means that we donate 1% of our sales to organizations that support conservation efforts and volunteer 1% of our time to organizations that do the same. We focus our time and money in the Gallatin Valley as much as possible.




Have an idea to share, or a question we didn’t answer here? Reach out to us on our contact page — we’d love to hear from you.

Genuine Ice Cream
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